This site is published by the company E-FACTORY SARL, ZAC du Puy St Martin, BP 80133, 74160 St Julien en Genevois, registered with the Trade and Companies Register of Thonon under the number 53343616800025, Intra-Community VAT number: FR91533436168, and a branch of E-FACTORY SARL, whose headquarters are located at Route de la Vallée 9B, 1180 Rolle, Switzerland, with a capital of 20,000 CHF.
This site is hosted by the company PHPNET, whose headquarters are located at 116 route de Meylan BIVIERS (France) 38330, and can be reached by phone at the following number: (+33) 04 82 53 02 10.
Registered with the French Data Protection Authority (CNIL). Registration number: 1701001 v 0
This website was created using the open-source solution WordPress™.
A cookie is a small text file made up of alphanumeric characters that is created on your computer when your browser accesses a website that uses cookies. The files are used to help your browser navigate the website and make full use of all its features, such as logins, preferences, language settings, themes and other common functions. The cookie is only used to help your browser process a website, it doesn’t collect any information about your computer and it doesn’t look in your files.
We also use cookies to perform research and diagnostics, keep track of items in your shopping cart, improve content, prevent fraudulent activity and enhance security.
Generally, cookie files are stored in the cookie file of your browser. Each file usually contains:
The name of the website server that created the cookie
The validity period of the cookie – how long your browser can use the cookie information to access the website that created the cookie.
Cookie value – this unique piece of information usually consists of a randomly generated number.
The server that created the cookie uses the cookie value to remember you when you return to the site or navigate from one page to another. Only the server that created the cookie can read and process it.
By continuing to browse the Website, the Visitor accepts the deposit of these cookies.
What are the cookies used on this site for?
These are used to improve your browsing experience and provide services you have expressly requested (for example, storing your shopping basket, authenticating your account, etc.). These are known as “functional” cookies.
The CNIL (Commission Nationale Informatique et Liberté) authorizes the use of this type of cookie without the visitor’s authorization.
Our partners may directly issue cookies that they operate and control. The issue and/or use of cookies by these third-party companies are subject to their own policies, and they undertake to comply with all applicable laws and regulations.
In order to respect your privacy, we do not use this type of cookie on our site.
These cookies enable us to track the use and performance of the various sections of the site, in order to improve its operation.
Our audience measurement partners are currently:
PIWIK, the cookie is authorized by the CNIL (French Data Protection Authority)
Google Analytics, to find out how to refuse cookies, consult the following links:
The offers published on our site may be accompanied by a third-party computer application enabling content to be shared by users of our services on social networks, such as the buttons present under the mention “Share this page”.
We have no control over the process used by the social networks concerned (Facebook, Twitter, Google+ and Pinterest) to collect this information and invite you to consult their privacy policies:
There are several ways to block or delete cookies
Visitors can block or delete cookies via their browser interface. To find out how to do this, depending on the browser used, please consult the help section of your browser. Below are some explanations:
For Internet Explorer™
For Safari™
For Chrome™
For Firefox™
For Opera™
You can also visit YourOnlineChoices to manage cookies for advertising purposes.
By clicking on the names of our partners indicated in paragraphs 3.1 and 3.2 of this page, you will be able to oppose the recording of cookies by these service providers.
We may modify this policy from time to time to reflect changes in our practices, to further specify our practices or to ensure compliance with regulations.
In this case, you will be informed by a message on this site inviting you to consult the updated policy.
Translation errors may occur. In the event of a dispute concerning the interpretation of the policy, only the French text will prevail.
In accordance with European Regulation 2016/679 of April 27, 2016 (known as the “General Data Protection Regulation” or GDPR), this personal data protection charter (hereinafter referred to as the “Charter”) describes the commitment of the websites Forward Sailing, Spinnaker One, and Forward WIP under the entity E-FACTORY SARL, a branch of E-Factory SARL Switzerland.
Depending on the nature and purpose of your interaction (account creation, newsletter subscription, contact forms, telephone exchanges), we may collect the following data:
Data may be collected in various ways: through contact forms, user account creation, newsletter subscription, or the use of cookies.
Your data is processed by the staff and collaborators of the Forward Group, as well as by subcontractors (e.g., PayPal, banks, transporters, accounting services, Google Analytics).
The retention period varies depending on the nature of the data:
Your data is stored on a secure server protected by a firewall and antivirus software. However, as no system is infallible, we recommend securing your own password.
In accordance with regulations, you have the following rights:
To exercise these rights, please contact us at the following email address: sylvain.forwardsailing@gmail.com.
The collected data is stored on a server located in Europe (France), hosted by PHPNET FRANCE.
The products you order will be delivered to the address you specified during your order under the section “Delivery Address.” The items in your order will be shipped within 4 days from the date your payment is received. The choice of transport method will depend on the size and weight of the packages. The delivery time is estimated to be between 4 to 10 business days from the shipping date.
In the case of payment by check or bank transfer, your order will only be processed upon receipt of your payment. The shipping and delivery times will therefore apply from the day your check or payment is received. E-FACTORY cannot be held responsible for delivery delays and any consequences arising from them.
⚠️ IMPORTANT: For orders of out-of-stock or custom-made products, the delivery time will be extended and confirmed on a case-by-case basis.
Consumers have a period of 14 full days from the date of receipt of the package to request a refund. To exercise this right, they must notify the seller via the withdrawal form or through a clear and unambiguous statement.
In case of withdrawal, the seller will refund the customer for the amounts paid, including delivery costs (except for any additional costs incurred if the customer chose a more expensive delivery method than the standard delivery option offered by the seller). The refund will be processed as soon as possible and no later than 14 days from the date of receipt of the returned product or proof of its shipment, whichever comes first.
The return must be made at the customer’s expense within a maximum of 14 days from the withdrawal notification. All returns must be complete (including original packaging, manuals, accessories, and a copy of the invoice), and the returned products must be in perfect resale condition. The customer’s liability will only apply to any depreciation of the product resulting from handling beyond what is necessary to determine its nature, characteristics, and proper functioning.
Consumers cannot exercise any right of withdrawal for customized or made-to-order products tailored to their specifications.
In compliance with the Digital Economy Confidence Act of June 21, 2004, the following legal notices are provided to allow the identification of the publisher of this website.
This website is published by E-FACTORY SARL, located at ZAC du Puy St Martin, BP 80133, 74160 St Julien en Genevois, registered with the Commercial and Companies Register of Thonon under number 53343616800025, with an intra-community VAT number: FR91533436168. It is a subsidiary of E-FACTORY SARL, headquartered at Route de la Vallée 9B, 1180 Rolle, Switzerland, with a capital of 20,000 CHF.
The company is registered with the French Data Protection Authority (CNIL) under registration number 1701001 v 0.
The website is hosted by PHPNET, located at 116 Route de Meylan, BIVIERS (France) 38330, and can be reached at (+33) 04 82 53 02 10.
This website was built using the open-source PrestaShop™ solution.
This website is freely accessible to all internet users and serves as an online product sales platform.
Subscribing to a contract governed by these general terms and conditions with the website publisher implies the user’s full acceptance of these terms. By accepting these terms, the user acknowledges that they have read and understood them completely.
By agreeing to these general terms, users confirm their legal capacity to enter into such agreements. If they are minors or legally incapacitated, they must obtain authorization from a guardian, curator, or legal representative.
This website’s offers are exclusively available to customers with a delivery address in the following countries:
Belgium, Luxembourg, Germany, Netherlands, France, Monaco, United Kingdom, Italy, Spain, Austria, Denmark, Ireland, Portugal, Finland, Sweden, Greece, Croatia, Hungary, Iceland, Poland, Czech Republic, Slovakia, Slovenia, Bulgaria, Malta, Cyprus, Latvia, Lithuania, Romania, Estonia.
Products are sold subject to stock availability, which is indicated in each product description. If a product becomes unavailable after an order is placed, the customer will be notified via email. The customer may either wait for product availability or cancel their order and receive a refund.
Order Process
Product prices are displayed in different currencies depending on the delivery location:
Prices are fixed (no discounts or rebates) and may be modified at any time by the publisher. The applicable price is the one displayed at the time of purchase.
If a pricing error occurs, the publisher will:
Customs Duties & Taxes
For non-EU and overseas territories, customers are responsible for customs duties and additional taxes. It is the user’s responsibility to check import regulations before ordering.
Ownership Transfer
Products remain the property of the publisher until full payment is received. However, the risk transfers to the customer upon delivery.
Orders can be paid using the following methods:
For bank transfers, orders are processed only after full payment is received. If payment is not received within 8 days, the order will be canceled.
Late payments will incur a penalty equal to three times the legal interest rate plus a €40 collection fee.
Orders are shipped via La Poste, Exapaq, or other carriers within 30 business days after payment confirmation. Delivery outside the EU and Switzerland depends on the destination country.
For custom-made or out-of-stock products, delivery times may extend to 15–50 business days depending on product specifications.
If a package arrives damaged or incomplete, the customer must refuse it and notify the publisher immediately for a replacement. The customer must also report the issue to the carrier within 3 business days to claim compensation.
Unless otherwise specified on the website, product delivery will take place at the address provided by the user, on the ground floor only, using a vehicle that may be as large as a semi-trailer truck. By confirming their order, the user agrees to ensure that the delivery location is accessible to the vehicle specified above and to be present on the scheduled delivery date and time.
To this end, the user also agrees to provide a valid phone number and accepts that this number may be communicated to the carrier to arrange the delivery date and time.
The user acknowledges that delivery consists solely of making the ordered products available and that installation or setup of the products will be at their own expense and responsibility.
The customer service for this website is available Monday to Friday from 9 AM to 5 PM via the contact page or by mail at the following address: E-FACTORY SARL, Route de la Vallée 9B, 1180 Rolle, Switzerland. The publisher commits to responding within two business days.
Consumers have a period of 14 full days from the date of receipt of the package to request a refund. To exercise this right, they must notify the publisher using the withdrawal form provided at the end of these general terms or by an unambiguous statement.
In the event of withdrawal, the publisher will refund the customer the amounts paid, including delivery costs (except for any additional costs incurred if the customer chose a more expensive delivery method than the standard one offered by the publisher) as soon as possible and no later than 14 days from the date of receipt of the returned product or proof of shipment, whichever occurs first.
Returns must be made at the customer’s expense within a maximum of 14 days from the withdrawal notification. All returns must be complete (original packaging, manuals, accessories, a copy of the invoice), and returned products must be in perfect resale condition. The customer’s liability is limited to depreciation resulting from handling beyond what is necessary to determine the product’s nature, characteristics, and proper functioning.
In accordance with Article L121-21-8 of the Consumer Code, consumers cannot exercise the right of withdrawal for all orders of products that are custom-made or significantly personalized according to their specifications.
If a purchased product is defective, the user is entitled, under civil code provisions on the legal guarantee for hidden defects, to a two-year period from the discovery of the defect to request an exchange or refund. Under Article L211-5 of the Consumer Code, the user also has two years from the date of receipt to request repair or replacement if the delivered product is not compliant with the expected standards.
To exercise any of these rights, the customer must contact the publisher’s customer service.
Some items purchased on this website, in addition to the above-mentioned legal warranties, may benefit from a conventional warranty offered by the seller or manufacturer. The warranty duration varies depending on the product and is detailed in the product description and manual.
Damages resulting from improper use or misuse are not covered. Any warranty intervention on a sail or accessory must receive prior written approval from the publisher; otherwise, the warranty will be void. If the customer wants to claim a warranty, they must contact the publisher first and follow the provided instructions. Shipping or transport costs are only covered if the warranty claim is accepted and the customer has complied with all instructions.
The publisher declines all liability if the delivered product does not comply with the legislation of the destination country outside the European Union and Switzerland.
WITALKY Warranty
The company guarantees the customer against any defects or faults of any kind for six months from the date of delivery or purchase of the product.
During the warranty period, the company may choose between free replacement of the defective product or repair. Only the cost of parts is covered, excluding all labor costs. The warranty does not apply to defects caused by normal wear and tear, improper use, non-compliance with usage instructions, failure to maintain the product, negligence, installation, removal, or modification of accessories, parts, or any other component without prior written authorization from the company.
All products sold on this website comply with the legislative and regulatory provisions in force in France. Mandatory displays required by applicable laws and regulations are provided on this website, particularly in the product descriptions.
Creating a user account is a prerequisite for placing an order. To do so, the user must provide a certain amount of personal information. The user agrees to provide accurate information, failing which the publisher may terminate the contract and delete the user account.
Certain information is considered essential for the contract, and its collection is necessary for creating the account and validating the order. If the user refuses to provide this information, account creation and order validation will not be possible.
This account allows the user to view all orders placed on the site and, if applicable, track the delivery of purchased products.
If account data is lost due to an accident, technical failure, or force majeure, the publisher cannot be held liable. These data have no legal value but are purely informational. The publisher commits to securely storing all contractual elements required by law or regulations.
The publisher reserves the exclusive right to delete the account of any user who violates these general terms (such as providing false information when registering) or remains inactive for at least one year. Such deletion will not constitute damage to the excluded user, who cannot claim any compensation.
This exclusion does not prevent the publisher from initiating legal proceedings against the user if deemed necessary.
When creating a user account, the user will be prompted to choose a password. This password ensures the confidentiality of the information contained in their account, and they are strictly prohibited from sharing or disclosing it to third parties. Otherwise, the site cannot be held responsible for unauthorized access to a user’s account.
In the event of an inability to access the site due to technical problems or any other circumstances, the user cannot claim damages or demand any compensation.
The unavailability of one or more products, even for an extended period, does not constitute harm to the user and cannot result in damages or interest from the site or its publisher.
Under no circumstances shall the publisher be held liable for any loss of profits, business losses, data loss, or any other indirect damages that were not foreseeable at the time of the site’s use or the conclusion of the sales contract between the publisher and the client.
The publisher cannot be held liable for failure to execute the contract due to force majeure, as defined by French legal authorities.
The visual representations of the products displayed on this site are guaranteed by the publisher to be as accurate as possible to reality, to meet the obligation of providing accurate information. However, given current technology, the rendering of these representations, particularly regarding color and shape, may vary from one computer to another or differ depending on screen quality, display resolution, or graphic accessories. These variations shall not be attributable to the publisher, and under no circumstances shall the publisher be held liable for any such discrepancies.
The publisher commits to complying with all applicable legal provisions in France but shall not be held responsible for non-compliance with legal and regulatory requirements in other countries.
The publisher of this site shall not be held liable for the misuse of products, improper maintenance, accidental damage, or abusive use of the products.
The products offered for sale on the site are sold uninstalled, and the user assumes full responsibility for the proper installation of the products in accordance with standard practices.
The hyperlinks present on this site may redirect users to external websites, and the publisher of this site cannot be held responsible if the content of such external sites violates current laws. Similarly, the publisher cannot be held liable for any damages the user may suffer as a result of visiting such websites.
Users have the ability to publish comments on the products offered on this site. If applicable, they may also assign a rating to the product.
The content of comments and contributions must strictly comply with public order and good morals and must not involve any illegal or illicit activity. Users also agree to respect the rights of third parties.
The publisher of this site reserves the right to delete or modify any messages that violate this article without prior notice or compensation.
By checking the designated box or explicitly agreeing to it, the user consents to receive a newsletter from the publisher at a frequency and in a format determined by the publisher. This newsletter may include information about the publisher’s activities. When the user checks this box, they also agree to receive commercial offers from the publisher for products and services similar to those previously ordered.
Subscribers have the right to unsubscribe from the newsletter by clicking on the designated link included in each newsletter.
Similarly, if the user has agreed to share their personal data (such as their email address) with third-party partners of this site by checking the designated box, they may receive newsletters issued by these partners, either for commercial purposes or otherwise, according to the frequency and format determined by these partners.
Users can unsubscribe from such newsletters at any time by clicking the designated link in each partner newsletter. Alternatively, users can contact the sender directly to request removal. The publisher of this website cannot be held responsible for the content, data, or format of newsletters sent by third-party partners, regardless of any harm the user may experience. Any complaints should be directed to the newsletter issuer.
Users are free to provide personal information. Providing personal data is not mandatory for browsing the site. However, creating an account requires the collection of certain personal data. Users who do not wish to provide the necessary information for account creation will be unable to place orders on this site.
The collected data is necessary for the proper administration of the services offered on this site and for the fulfillment of contractual obligations by the publisher. This data is exclusively retained by the publisher and will not be used in any other context or shared with third parties, except with the user’s explicit consent or as required by law.
All users’ contact information is stored for a maximum of 12 months after the deletion of their personal account, which is considered a reasonable period for site administration and normal data usage. This data is stored securely, using current technology, and in compliance with the French Data Protection Act of January 6, 1978.
In accordance with the French Data Protection Act, users have the right to object to, access, and rectify the data they have provided. To exercise these rights, users can submit a request to the publisher via the contact page or by postal mail to the publisher’s headquarters, as indicated at the top of these general terms.
Personal data collected is processed by the site publisher and is exclusively reserved for the publisher’s use.
The data processing officer is Rémi Finiel.
CNIL registration number: 1701001 v 0
Additionally, the publisher reserves the right to collect the public IP address of any user. This IP address collection is conducted anonymously and is retained for the same period as personal data, solely to ensure the proper administration of the services provided on this site. The IP address is a series of numbers separated by dots, enabling the unique identification of a computer on the Internet.
The publisher must disclose all personal data related to a user to law enforcement authorities (upon judicial requisition) or any individual (by court order). The IP address of any computer can be cross-referenced with the user’s actual identity as recorded by the Internet Service Provider (ISP).
To provide users with optimal navigation and ensure the efficient operation of different interfaces and applications, the publisher may place a cookie on the user’s computer. This cookie stores information regarding site navigation (date, pages visited, hours of access) and any data entered by the user during their visit (searches, login, email, password). These cookies are stored for a variable period of up to 12 months and can be read and used by the publisher upon future visits to the site.
Users can block, modify, or delete cookies via their browser settings (usually under “Tools” or “Options” > “Privacy” or “Confidentiality”). If cookies are disabled, navigation on this site may not be optimized. If the systematic blocking of cookies prevents access to some of the site’s features, the user cannot claim compensation for any resulting inconvenience.
Users can delete previously stored cookies by accessing their browser settings. Doing so does not impact navigation on the site but will remove any convenience benefits provided by cookies. Users will need to re-enter their details when revisiting the site.
All elements of this site belong to the publisher or are licensed for use and are protected by intellectual property laws.
Users acknowledge that any unauthorized reproduction, distribution, or exploitation of these elements, even in modified form, may lead to legal action by the publisher or its rightful owners.
This protection applies to all textual and graphic content on the site, including its structure, name, and design.
The user acknowledges that the template of these general terms has been officially registered, and any reproduction of this document, even partial, may result in legal action for economic parasitism.
Here is the full English translation:
These general terms and conditions may be modified at any time by the website publisher or its representative. The general terms and conditions applicable to the user are those in effect on the date of their order. The publisher undertakes to retain all previous versions of the general terms and conditions and to provide them to any user who requests them.
These general terms and conditions are subject to French law and fall under the exclusive jurisdiction of French courts.
The contract language is French; any version available in another language on the website is provided for informational purposes only. Additionally, this website may be translated into various languages to facilitate navigation for non-French-speaking users who wish to place an order.
IN THE EVENT OF A DISPUTE WITH A CUSTOMER QUALIFYING AS A BUSINESS ENTITY, AS DEFINED BY FRENCH LAW, EXCLUSIVE JURISDICTION IS GRANTED TO THE COURTS WHERE THE PUBLISHER IS ESTABLISHED.
Unless otherwise required by law, any disputes that may arise in connection with the execution of these general terms and conditions may, before any legal proceedings, be submitted to the publisher of the website for amicable resolution. It is expressly noted that requests for amicable resolution do not suspend the time limits for initiating legal proceedings.
If any clause of these general terms and conditions is declared null and void by a court decision, such nullity shall not affect the validity of the remaining clauses, which shall continue to be in effect.
The fact that one of the parties does not invoke, on a temporary or permanent basis, one or more clauses of these general terms and conditions shall in no way constitute a waiver of the right to enforce the remaining terms and conditions.
If a consumer wishes to cancel their order, they may use the withdrawal form available on the website.
All Forward WIP products come with a limited two-year warranty from the date of purchase by the original owner. This warranty exclusively covers manufacturing and workmanship defects.
In the event of a product exchange, the initial warranty period remains applicable; no warranty extension will be granted.
This warranty is valid only if the product has been purchased from an authorized Forward WIP retailer, whose list is available under: Where to Buy – Forward WIP.
Any warranty claim must be made directly to the original retailer (physical store or online).
The purchase of a product establishes a legal contract between the buyer and the retailer, who serves as the primary point of contact for all warranty, service, or product liability-related inquiries.
Any request addressed to another retailer will be handled at their discretion.
The Forward WIP warranty does not cover:
Forward WIP reserves the exclusive right to assess the nature of reported defects and determine whether they fall under warranty coverage.
Any warranty request must be accompanied by the following:
Incomplete requests will not be considered.
Forward WIP disclaims any responsibility for:
Forward WIP guarantees its Witalky products against any defects for a period of six months from the date of delivery or purchase.
During this period, Forward WIP may choose between replacing the defective product at its expense or repairing it. Only part replacement costs will be covered; labor costs are excluded.
The warranty does not cover:
Batteries are covered by a 90-day warranty from the date of purchase.
The warranty covers only:
This warranty constitutes the entire commitment of Forward WIP to its customers regarding manufacturing defects.
Forward WIP disclaims any liability if the purchased product does not comply with the legislation of the delivery country outside the European Union and Switzerland.
